The FIP rule-based BOT that allows a PHILIPS representative to ask a series of questions to diagnose an issue with a component before a machine is serviced.
The Problem
Philips needed a FIP rule-based BOT for their support field staff to troubleshoot issues with machinery and equipment with remote rule updates from a central administrator.
Our Solution
Built on Electron with frontend developed on Angular4 and backend on Node.js the solution is a universally deployable solution.
The Impact
PHILIPS was able to deploy the FIP rule-based BOT to their support field staff to troubleshoot issues with machinery and equipment with remote rule updates from a central administrator.
